FAQ's

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How much does shipping cost?

Domestic
All orders are shipped with tracking.
• Standard post $11
• Express post $14
(Signature on delivery is extra)

Free Standard shipping is offered across Australia for orders over $100.

And Free Express shipping for orders over $150.

International
International orders are shipped via Standard Airmail with tracking. 

• New Zealand $16 (AUD)
• Canada, Japan, Singapore, Switzerland, $25(AUD) Any customs or duty fees are responsible to the buyer.
• United States $36 (AUD) this covers all shipping, tariffs, taxes and duties. This will be reviewed over time.
What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Damages or error
Please inspect your order once received and get in touch immediately if the item is damaged or if in the rare event you receive the wrong item, so that we can evaluate the issue and make it right. Email info@koraki.co within 7 business days of receiving the item with details so we can process your request.

Sale items
We do not accept returns or exchanges on sale items.
When will you ship my order?

Each order is processed and sent within 1-3 business days.

Release days
Processing may take a little longer when launching a new collection, please allow 1-3 business days.

Pre-Orders
Pre-orders for collections can take 4-5 weeks until ready to be shipped out. If more time is needed this will be communicated via Socials and newsletter.
When will I get my order?

Delivery within Australia can take between 3-12 business days with standard post. Express generally takes 2-5 business days.

International times may vary from 2-6 weeks.

Note: These times may differ during peak periods and other conditions out of our control.

If for some reason your parcel hasn't moved along or hasn't arrived in a reasonable time, please get in touch and we will do our best to reach out to AusPost and get an update.

Care Tips

Care instructions for acrylic jewellery

  • Whilst acrylic is a fairly strong material, it can break or scratch if dropped.
  • Store away from direct sunlight in a cool and dark place.
  • Don't get your acrylic jewellery wet/keep away from any moisture.
  • Do not get any perfumes on your jewellery as it may damage the material over time.
  • Very strong adhesive has been used, if for any reason an accident happens where the stud comes off or a piece has gone missing, get in touch and I'll try help where possible.
  • You can gently polish your acrylic jewellery with a very soft microfibre cloth 
Packaging

All purchases are wrapped up and sent in a cardboard box that is recyclable. Any padding such as tissue paper or bubble wrap is reused from a stash received from personal purchases. We try to reduce, reuse & recycle where possible. When that runs out we will use tissue paper and other materials to ensure safe delivery of your order.